The goal over here at Defy Concealment is trust. We realize we are creating products that you, the customer, rely on every day.
Everything we make is built to last a lifetime, and work exactly as expected when you need it.
We want you to slip on your holster each day, as confident in its functionality as you are with your own two hands.
This means if you have even the slightest doubt in anything about our products we will do everything we can to rectify the situation.
All payments are due before item/s are created. I DO accept paypal as well as most standard Credit Cards.
Cancellation Deadline: orders must be cancelled within 24 hours of ordering.
Everything is made to order! Lead time for most items are 14 days from time of purchase.
Please message prior to returning any items.
All of our products have a 30 day trial period. They may be returned for any reason during this period.
If for any reason you want to return an item, please message us before doing so. Any item must be returned 30 days from the time you received it. Refunds are given only if you have contacted us and after we have received the returned item. If the item has been modified or damaged a refund will not be given. There are no refunds on shipping.
Kydex is amazingly tough, so all of our products have a lifetime Repair/Replace lifetime warranty. After the 30 day trial period if you need your product serviced or replaced due to defects or damage we will do everything in our power to repair the item. If we can't, the item will be replaced. Buyer is responsible for shipping costs.
If you have any questions, send a message via Etsy and I will get back to you as soon as I can.